I saw Dr. Rucker earlier this year for a lower face and neck lift consultation. I have no idea what these other reviewers are talking about because he was friendly, informative and very nice. He was a little too straightforward (told me I look old :( and tired) but at least he was honest. His office is welcoming and the staff is nice. I did have to wait a very long time, but that was because of a computer problem with getting my estimate and information. I would recommend him if you can afford him!